1. Introduction
CloudMatrix Technologies LLC (“CloudMatrix,” “we,” “our,” or “us”) is committed to protecting the privacy and security of all users of the CloudMatrix Tech Support Portal (“Portal”). This Privacy Policy explains how we collect, use, store, and disclose information in connection with your use of the Portal. By using the Portal, you consent to the practices described in this Privacy Policy.
2. Information We Collect
When you use the Portal, we may collect information in the following categories. Personal information includes data that identifies you directly, such as your name, email address, phone number, and organization. Ticket-related information, such as issue descriptions, attachments, screenshots, or logs, is also collected. Technical information, including IP addresses, browser type, device identifiers, and usage data, is collected automatically through cookies and similar technologies.
3. Use of Information
Collected information is used to provide, maintain, and improve our services, including processing and resolving support tickets, monitoring system performance, and ensuring security. We may use information to communicate updates, provide training, offer support, and comply with legal obligations. Information may also be analyzed in aggregate to improve the efficiency and usability of the Portal.
4. Data Sharing and Disclosure
We do not sell or rent your personal information to third parties. Information may be shared with internal CloudMatrix staff, authorized service providers who facilitate Portal operations, or governmental authorities where required by law. All third parties are contractually bound to maintain confidentiality and security of the data.
5. Data Retention
User data, including ticket information, is retained for as long as your account is active or as required for compliance with legal obligations. Users may request deletion of their account and personal data, subject to applicable laws and regulations, and to the extent such deletion does not conflict with legal retention requirements.
6. Security of Information
We implement administrative, technical, and physical safeguards to protect your data. Security measures include encryption of data in transit and at rest, role-based access controls, regular security audits, and continuous monitoring for vulnerabilities. While we strive to protect all information, no system is completely secure, and we cannot guarantee absolute security.
7. User Rights and Choices
Depending on your jurisdiction, you may have rights including accessing, correcting, or deleting your personal information. Users may also opt out of non-essential communications and marketing materials. Requests regarding personal data can be submitted to our Privacy Officer at the contact details provided below.
8. International Data Transfers
If you access the Portal from outside the United States, your data may be transferred, processed, and stored in the United States or other countries that may have different data protection laws than your country of residence.
9. Cookies and Tracking Technologies
The Portal uses cookies and similar technologies to facilitate user sessions, track usage patterns, and improve user experience. Users may disable cookies in their browser, but some functionality of the Portal may be limited as a result.
10. Children’s Privacy
The Portal is not intended for use by children under the age of 16. We do not knowingly collect personal information from children, and any such information discovered will be promptly deleted.
11. Changes to the Privacy Policy
CloudMatrix may update this Privacy Policy at any time to reflect changes in business practices or legal requirements. Updates will be posted on this page with a new effective date. Continued use of the Portal after changes constitutes acceptance of the revised Privacy Policy.
12. Contact Information
For privacy-related inquiries, concerns, or requests regarding your personal information, please contact:
CloudMatrix Technologies LLC – Privacy Officer