1. Introduction
Welcome to the CloudMatrix Tech Support Portal (“Portal”). This Portal is owned and operated by CloudMatrix Technologies LLC (“CloudMatrix,” “we,” “our,” or “us”). By accessing or using the Portal, you agree to comply with and be bound by these Terms of Use. These Terms constitute a legally binding agreement between you, the user, and CloudMatrix. If you do not agree with any portion of these Terms, you must immediately discontinue use of the Portal.
2. Eligibility and Account Registration
Access to the Portal is limited to individuals or organizations that are at least 18 years old or have the legal capacity to enter into contracts. Corporate users represent and warrant that they are authorized to act on behalf of their organization.
To use the Portal, users must create an account with accurate, complete, and up-to-date information. Users are responsible for maintaining the confidentiality of their login credentials, including usernames and passwords. Any unauthorized use of an account must be reported to CloudMatrix immediately. Sharing of accounts or credentials with unauthorized individuals is strictly prohibited.
3. Description of Services
The Portal provides a centralized platform for submitting support tickets, accessing knowledge base articles, communicating with technical specialists, and tracking issue resolution. The Portal is designed to facilitate IT support, cloud services, cybersecurity assistance, and general service inquiries. CloudMatrix may, from time to time, modify, enhance, suspend, or discontinue features or services without prior notice.
4. User Responsibilities
Users must use the Portal only for lawful and intended purposes. Misuse of the Portal, including but not limited to attempting unauthorized access, uploading malicious code, reverse engineering, or disrupting operations, is strictly prohibited. Users are responsible for the content and data they submit, including any attachments, logs, or messages. Submitting false, misleading, or offensive information is not allowed.
5. Intellectual Property Rights
All intellectual property, including software, designs, trademarks, logos, and content within the Portal, is owned by CloudMatrix. Users retain ownership of their submitted data but grant CloudMatrix a worldwide, royalty-free license to use such content to provide and improve the services. No user may reproduce, distribute, or create derivative works from Portal content without express written permission from CloudMatrix.
6. Payments and Fees
Certain services provided through the Portal may require subscription or usage fees. Payment terms will be disclosed at the point of subscription or purchase. All fees are non-refundable unless required by applicable law. Non-payment may result in suspension or termination of the user’s account and access to services.
7. Termination of Access
CloudMatrix reserves the right to suspend or terminate access to the Portal for any user who violates these Terms, fails to pay applicable fees, or poses a security risk. Termination may occur without prior notice, and CloudMatrix will not be liable for any resulting loss.
8. Limitation of Liability
The Portal and services are provided on an “as-is” and “as available” basis. CloudMatrix disclaims all warranties, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. CloudMatrix is not liable for indirect, incidental, special, or consequential damages arising from the use of the Portal, including any damages related to hiring decisions or business interruptions.
9. Governing Law and Dispute Resolution
These Terms of Use are governed by the laws of the Commonwealth of Massachusetts, United States, without regard to conflict of law principles. Any disputes arising under or in connection with these Terms shall be resolved through binding arbitration or in the courts located within Massachusetts, at CloudMatrix’s discretion.
10. Changes to Terms
CloudMatrix may update or modify these Terms from time to time. All updates will be posted on this page with a revised effective date. Continued use of the Portal constitutes acceptance of the updated Terms.
11. Contact Information
For questions regarding these Terms of Use, please contact:
CloudMatrix Technologies LLC